Proof of delivery, from driver capture to a closed dispute.
ILLUSTRATIVE SCENARIO — NOT DELIVERED CLIENT WORK
The workflow we would examine first
Proof of delivery end to end — from the moment a driver captures the document to the point a disputed delivery is closed. We would follow one consignment the whole way, including the ones that go wrong.
Where it typically leaks
The evidence usually exists, but it reaches the team that needs it after the dispute window has closed. The cost is rarely the missing document; it is the delay between capture and the person who has to act on it, and the write-offs taken because nobody could find it in time.
What we would measure
Time from capture to match. The share of consignments needing manual reconciliation. How long an exception waits before anyone looks at it. What proportion of disputed deliveries are written off rather than contested.
What a discovery audit would establish
Whether extraction at the point of capture is worth building, which exceptions genuinely need a person, and what the current write-off rate costs against that build. If the paperwork turns out to be fine and the routing is the real problem, we would say so.
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