Onboarding checks, and proving later that they were done.
ILLUSTRATIVE SCENARIO — NOT DELIVERED CLIENT WORK
The workflow we would examine first
Client onboarding: the checks required before an account opens, the registers they run against, and how the result of each one is recorded.
Where it typically leaks
The individual checks are usually quick. The cost sits in proving months later that they were done, in the right order, against the right source — which in practice often means interviewing whoever did them.
What we would measure
Time to complete an onboarding, split between waiting on a check and recording one. How long an audit request takes to answer. How often a decision cannot be reconstructed from the record alone.
What a discovery audit would establish
Whether the checks can be orchestrated with each result and its source captured as it happens, what an auditor would need to see, and where a named reviewer has to stay in the loop. Approval would remain with a person.
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